March 28, 2026
Seeing renewal risk in the service queue
Support volume alone rarely predicts churn; patterns of severity, response drift, and silent accounts do.
Customer & revenue ops
CX operations, RevOps, and revenue-critical workflows.
February 11, 2026
The handoff gap most revenue ops teams ignore
When ownership transfers between sales, success, and finance, small misses compound. Here is how to surface gaps before they hit renewal.