March 28, 2026
Seeing renewal risk in the service queue
Support volume alone rarely predicts churn; patterns of severity, response drift, and silent accounts do.
Articles from December 0
March 19, 2026
Playbooks that survive the first busy quarter
Documentation that nobody opens is just shelfware. Adoption hinges on where work actually happens.
March 10, 2026
Guardrails before you ship an internal copilot
Assistants fail quietly: wrong routing, leaked context, or confident hallucinations. Ship with boundaries first.
March 1, 2026
When your CRM stops matching reality
Stale pipelines and ghost stages usually trace back to workflow design, not bad data entry.