Refund Policy

Last updated: May 10, 2026

1. Overview

This Refund Policy explains how Neesay LLC (Blank Operations) handles refunds and cancellations for purchases made through this website. Specific terms may also appear at checkout or in your order confirmation or statement of work; where they conflict, the more specific terms for your purchase control.

2. Professional services and consulting

Fees for consulting, workshops, implementations, retainers, and similar professional services are generally non-refundable once work has begun, except where required by law or as expressly stated in your written agreement. If you cancel a scheduled session with reasonable advance notice (typically at least 24–48 hours, as stated at booking), we may offer to reschedule or credit the session toward future work at our discretion.

3. Booked sessions and calendar holds

For time-based bookings, missed appointments without notice, or same-day cancellations, fees may be forfeited. Please contact us at (206) 588-6165 as soon as possible if you need to reschedule.

4. Digital products and downloadable materials

Because digital products can be duplicated instantly after delivery, all sales are final once you have received access or download links, unless otherwise required by law or we agree in writing to a refund for a technical failure we cannot resolve after you contact support.

5. How to request a refund or billing adjustment

Email or call us using the contact information on this website, or reply to your order confirmation. Include your order number, date of purchase, and a clear description of the issue. We will respond within a reasonable time (typically within five business days).

6. Chargebacks

If you have a billing concern, please contact us before initiating a chargeback. Chargebacks filed without first attempting to resolve the issue with us may result in suspension of services or accounts pending resolution.

7. Contact

Neesay LLC (Blank Operations)
Billing and support: (206) 588-6165